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TIL: Virtual & Augmented Reality

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Welcome to the TIL (Today I Learned) blog series about social and tech industry trends that affect your everyday life. Today, we delve into virtual and augmented reality! During this post, we’ll discuss what both virtual and augmented reality are and what is the difference between the two realities. We will also showcase a few new examples […]

FIS Happenings: Digital Workplace

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The digital workplace is designed to empower employees, reduce total cost of ownership, and improve security. This increasing reliability, value, flexibility, and agility to the University.  FIS Technical Services has invested in bringing about the digital workplace to the University through embracing cloud, mobility, and virtualization. Over the past year, Technical Services has undertaken the […]

FIS Tops the List in HDI Elite 50

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FIS has been ranked the #2 Support Center for Overall Customer Satisfaction during the 2016 HDI Conference! FIS has been listed among the top support centers worldwide on the HDI Elite 50 list for a fourth year in a row! HDI is a worldwide professional association and certification body for the technical service and support industry. […]

5 Days of Cyber Security: Quick Tips and Tricks to Stay Safe

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Welcome to FIS’s 5 days of Cyber Security! October is national cyber security month. This is an initiative to help keep our online community safer and all citizens more informed. Over the next 5 days, we will highlight everything from types of scams to a checklist to complete cyber spring cleaning. Follow along with all […]

5 Days of Cyber Security: Internet of Things

5 Days of Cyber Security: Top 5 Scams and How to Spot Them

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Take this quiz, Workplace Security Risk Calculator,  to find out if you activities while at work are risky and what you can be doing on the front lines to protect our organization!

5 Days of Cyber Security: Digital Spring Cleaning Checklist

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Get ahead this fall and follow this Digital Spring Cleaning Checklist!!

5 Days of Cyber Security: Securing Your Home Computer

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Secure your home computer to help protect yourself, your family, and our organization!

Safe and Secure: Holiday Online Shopping

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Do you do your holiday shopping online? There are a few easy ways to protect yourself online whether you are purchasing items for yourself or for the University with your P-Card. Follow the tips below for a safe experience: 1. Shop with reputable merchants. Only purchase from online vendors that you are familiar with, or […]

Congratulations to James Van Poolen: 2016 HDI Award Winner

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Congratulations to James Van Poolen for being the recipient of the prestigious Pittsburgh HDI Analyst of the Year award! This award recognizes a help desk analyst that exemplifies the best qualities among the practitioners in our region who possess the knowledge and skills required to provide quality service and support for customers. Brian Samec was […]

Welcome Allan Stewart to FIS!

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Allan (Stu) Stewart has accepted a Client Computing position in FIS Technical Services.  He will join us as a Systems Administrator effective January 31, 2017. His responsibilities will focus on managing and troubleshooting client computers, software deployment, and client management.  Stu holds a Bachelor of Arts in Communication from Clarion University and has the CompTIA […]

Multi-Factor Authentication at Pitt

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Multi-Factor Authentication Over the past few weeks, many of us have begun to use Duo Mobile, the new Multi-Factor secure login solution now offered by Pitt through CSSD.  This new solution comes highly recommended by Pitt’s information security team.  FIS strongly encourages the implementation of this solution and some of our supported departments have mandated […]

Congratulations to James Van Poolen: 2016 HDI Midwest Regional Analyst of the Award Winner

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Congratulations to James Van Poolen for being selected as the 2017 HDI Midwest Regional Analyst of the Year Award Recipient! James was interviewed and selected from support analysts across 14 local chapters within the Midwest region. This very prestigious award demonstrates James’ outstanding commitment to excellent service!  James will now move on to compete at […]

Welcome Sean Estep to FIS!

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FIS is pleased to announce that Sean Estep has accepted a full-time Systems Engineer position in Technical Services effective February 13th.  Sean joined FIS as a Systems Engineer contractor on May 5, 2016 and was previously an Infrastructure Engineer supporting various technologies at Expedient.  His responsibilities will focus on systems deployments and administration, troubleshooting, and […]

Welcome Mathew Bell to FIS!

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We are pleased to announce that Mathew Bell has accepted the Support Analyst position in FIS Technical Services, effective February 13, 2017. His responsibilities include analyzing and troubleshooting technical support requests, application testing, user documentation creation, customer training, and ITIL process management. Mathew holds a Bachelor of Science degree in Communication Journalism.  He has most recently […]

New Website: Committee of Research Administration (CoRA)

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Check out our latest website launch! FIS and the Committee of Research Administration (CoRA) have launched a new website to maintain information and events related to the recertification of research administrators. Features of the website include a calendar of training opportunities and conferences; recertification guidelines and tools; contact information; and the committee charge, members, and […]

New Website: PEXT

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The new Panther Express Travel website is live! The website showcases the new PantherExpress Travel & Expense Management program which is designed to provide service and savings for University travelers. The program comprises a suite of tools and services aimed at delivering exceptional travel-related services, streamlining the expense reporting process and reducing travel costs. Among these […]

New Website: Office of Corporate Engagement

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The new Office of Corporate Engagement is live! FIS has been working with the new Office of Corporate Engagement within the Office of the Provost to produce a new website featuring responsive design using WordPress. The website contains information for companies looking to work with the University, research with faculty, or find an expert. It […]

Welcome Julie Cursi to FIS!

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Julie Cursi is transferring to FIS Technical Services! Julie has been with the CFO’s Financial Operations area as their Communication Project Manager since 2010.  She has worked with us on many projects over the years.  Most recently, she worked with us to redesign the Payroll department’s website which launched in December. She has accepted the […]

FIS Happenings: FIS Connect 7 Coming Soon

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As part of moving to the digital workplace, FIS is investing in desktop virtualization.  Virtualization of our workplace assists with increased productivity, agility, and responsiveness.  It also extends the life cycle of the desktop and provides the flexibility to adjust resources to each desktop on demand. FIS Connect 7: FIS is working to upgrade the […]
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